Shipping methods

The delivery of the merchandise/products is carried out by courier. DHL / Post. The products are sent to the address given in the order. Possibility of personal collection by the client.

Personal pickup

The customer is released from the transportation costs issued by

Shipping time

The speed of delivery depends on the shipping area and the availability of the product. Delivery times given by us are non-binding, if more than expressly agreed in writing. We always do our best to meet deadlines. All delivery obligations and deadlines are subject. Partial deliveries are allowed. Delays in the execution of orders, due to force majeure or events that significantly hinder the performance of the services or make them impossible (for example: breakdowns, power outages, strikes, emergencies, official orders, etc.) give the right to to delay delivery for the duration of the difficulties, including an adequate preparation time, or in extreme cases, claims are excluded, in particular claims for compensation of any kind. Information will be sent at the time an order has been sent.

Payment methods and prices

Payment methods

The customer has the possibility to pay by the following methods:

Wire transfer
Payment in personal collection


The prices of the products are given in Euros (€) and include all components, including VAT.

Returns and claims

Customer obligations

Not to produce and transfer content prohibited by law, for example: content that is violent, defamatory or that violates the personal rights or other rights of third parties. To use the online store without interrupting its operation, in particular through the use of specific programs or devices. To use the online store without causing inconvenience to other customers. A use of the content of only for personal use. To the use of the online store in accordance with the regulations in force in Germany, as well as with the general principles of Internet use.


The customer has the right to return the goods within 14 days without any reason. The return term ends after 14 days of making the purchase. In order to make use of the return, you must inform us of your decision by means of a written declaration sent by mail or to the e-mail of In order to maintain the possibility of a return, you must inform us within 14 days, after that it is not possible. In case of return of the merchandise, returns all the payments made by the client with exemption of the shipping costs. The return of the payment will not exceed 14 days from the day you have informed about your decision to The return of the payments will be made using the same payment method that you used for said transaction, unless you want another solution.informado acerca de su decisión a . La devolución de los pagos se hará utilizando el mismo método de pago que utilizó para dicha transacción, salvo que desee otra solución.


To claim an order must be through our email

Effects of the return

This page is solely and exclusively for people over 18 years of age. The tobacco leaves that you will find on our website are unprocessed, directly from agricultural cultivation. Agnar Ug is not responsible for its use.

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